Good Afternoon Nick,

I just tried reaching you by phone but it went to voicemail and instead of
leaving a message and possibly trading calls leaving this unsettled, I
decided to write this response to you.

I believe you have us confused with another company. While you did contact
us on January 29 regarding the Solserene product from Owens Corning, no one
from our company ever went to your house.

Following your phone call, we had our salesperson Mike Foster call you to
see how we could help you. I know on one occasion just after your first
conversation with Mike, Mike and another salesperson (Sean, whose specialty
is recording studios) were going to be close to you and tried to make an
appointment to see you, and as I understand it, were unable to as they were
not going to be there early enough in the day for you.

Mike’s follow up calls and emails never resulted in an appointment. At some
point in one of your conversations with Mike, Mike understood you were
looking to spend about $500 for the solution. There is no product we could
offer you that would fit anywhere close to that price.

Even though we were still willing to meet with you to see if there was
something we could help you with, since Mike was not able to make an
appointment with you on his first several attempts and since we really
didn’t believe we had anything in your price range to help you, and since we
knew you had our contact information and could reach us when you were ready,
we did NOT continue to pursue setting an appointment with you.

So I am not sure who you met with on February 8th, but they were NOT from
our company.

I would be happy to discuss your requirements with you and see if there is a
way for us to help you. Please feel free to contact me at any of the methods
below. Thank you and best of luck to you!

Sincerely,

Lyle Brambier / Vice President / Brambier’s Windows & Walls / 707 Samms Ave
Suites H & I / Port Orange FL 32129
PH: 386.756.0101 / FAX: 305.513.5866 / CELL: 305.219.4966 /
lyle@brambiers.com / www.brambiers.com
Please consider the environment before printing this e-mail

—–Original Message—–
From: Robert Brambier [mailto:bob@brambiers.com]
Sent: Tuesday, March 16, 2010 10:45 AM
To: ‘Nick Daley’
Cc: ‘Fran Brambier’; ‘Lyle Brambier’
Subject: RE: Disappointed

Nick,

Thank you for the email regarding your disappointment with our response and
service —– I have gone through our data base and can not find your
company listed, which tells me that no proposal was ever generated for you.
Since your email did not contain your address, or project name, I am
assuming from your phone number that you are located in the Tampa area, and
that you probably contacted our Daytona office.

We did have a salesman/project manager in that office who left our employ at
approximately the time you are referring to, and it is possible that your
project was one he was working on at that time, and never entered you into
our system.  I have called Lyle Brambier (my son) in that office, and am
forwarding your email to him to follow up on.

We have been in the same business for over thirty five years, and did not
build our reputation in the industry by not following up on proposals — no
matter the size.  Lyle will contact you as soon as he searches the files in
the office. Thank you for contacting me — most people would just let the
matter drop and that would hurt us more.

Sincerely,
Bob

Robert L. Brambier
President
Drapery Control Systems, Inc.
D/B/A Brambier’s Windows & Walls
1616 N.E. 205 Terrace
Miami, FL 33179
305-653-1712
Fax: 305-653-1714

—–Original Message—–
From: Nick Daley
Sent: Monday, March 15, 2010 4:05 PM
To: robertbrambier@brambiers.com
Subject: Disappointed

Mr. Brambier,

I was referred to Brambiers by Owens Corning on February 2nd and I contacted
and met with one of your sales reps on February 8th. Despite my attempts to
reach the rep by email and phone days after our meeting I have YET to
receive a quote, return phone call or even an email response. He told me he
would have a quote to me by February 15th — a week after our appointment
which I thought was more than ample time to prepare an install, let alone a
quote. That was one month ago. I find this highly unprofessional and since I
have never worked with your company in the past I only have this experience
to guide my first impression. Since the business carries your name I want to
make you aware of the situation as I cannot imagine you look kindly on this
type of customer relations practice.

If you have any questions feel free to contact me at [obscured for the internet].

Sincerely,

Nick Daley
Owner
NoiseFreak, LLC

sound design, music, voice-over
————————-
noisefreak.com